General Questions
What is web3?
Web3 refers to the next generation of the internet, which emphasizes decentralization, blockchain technology, and digital ownership. It represents a shift from the traditional web (web2) towards a more user-centric and secure online experience, where users have greater control over their data and interactions.
Do I need to understand web3 to buy your products?
No, you don't need to understand web3 to purchase our clothing and merchandise. Our products are designed to appeal to both web3 enthusiasts and those who simply appreciate high-quality, stylish apparel. We welcome everyone to explore and enjoy our collections.
Product Information
What types of products do you sell?
We offer a wide range of clothing items, including t-shirts, hoodies, hats, and accessories. All of our products are inspired by web3 culture and technology, featuring unique designs that reflect the innovative and forward-thinking spirit of the web3 community.
What sizes are available?
Our products come in a variety of sizes, ranging from XS to XXXL. To ensure a perfect fit, please refer to our size chart available on each product page. The chart provides detailed measurements and guidelines to help you choose the right size for your body type.
How do I know if an item is in stock?
Product availability is updated in real-time on our website. If an item is out of stock, it will be clearly indicated on the product page and will not be available to add to your cart.
Ordering and Payment
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, ApplePay, and cryptocurrency payments in the form of Neo Tokyo $BYTES. Our goal is to provide a flexible and secure checkout experience for all customers.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. This will provide you with real-time updates on the status and location of your shipment.
Can I change or cancel my order after it's been placed?
Orders can be changed or canceled within 3 hours of placement. To make any changes or cancel your order, please a href="/pages/contact">contact our customer service team as soon as possible. After the 3-hour window, we cannot guarantee modifications as the order may already be processed for shipping.
Shipping and Delivery
What are your shipping options?
We offer both standard and express shipping options. Shipping times and costs vary depending on your location. During the checkout process, you will be able to choose your preferred shipping method and view the associated costs and estimated delivery times.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and times will apply. Please note that customs fees and import duties may be charged by your country upon arrival, and these are the responsibility of the customer.
How long does shipping take?
Standard shipping typically takes 5-7 business days for domestic orders, while express shipping takes 2-3 business days. International shipping times vary depending on the destination, ranging from 7-21 business days. During peak seasons and depending on customs requirements, shipping may take longer.
Returns and Exchanges
What is your return policy?
We have a separate page for our refund policy
How do I initiate a return or exchange?
To inquire about a return or exchange, please send us a message using our contact form. You will need your order number and email address used during the purchase.